Privacy Policy

This policy aims to explain how we collect, store and use your information in any interaction you have with us (in person or via out website). By using our services and accessing our website, you agree to the terms of this Privacy Policy,

The type of personal information we collect

We currently collect and process the following information: personal identifiers, contacts and characteristics (for example, name and contact details).

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

You are accessing content from our website
You have made a booking or purchase on our website
You have emailed us about something
You have submitted a communication through our contact form

We also receive personal information indirectly in the following ways:

Someone has given us your details and asked us to contact you regarding our services.
Via online searches.
Purchased mailing lists.

We use the information that you have given us in order to inform you about content updates on our website (such as blog posts or resources), courses or events that we are running, any other services we offer, or for any other related reasons. We will not contact you about these things if you opt out.

We also use your information to contact and update you about courses/events or other services you have purchased.

We only share this information with our IT service provider who will store information as they perform services which they provide to us.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@orthodontia.co.uk.

(b) We have a contractual obligation.

How we store your personal information

Your information is securely stored electronically.

We keep your information for as long we continue to use for the purposes listed above. We will then dispose your information by deleting it.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@orthodontia.co.uk if you wish to make a request.

Changes to the privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@orthodontia.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

ICO website: https://www.ico.org.uk